Sharing is Caring

This week (tomorrow, really…. or Today, based on the time), I have the opportunity to present to my team on my experience with Citrix XenApp and XenDesktop in order to prepare them for an upcoming opportunity for them to take (and pass) the Citrix Certified Associate – Virtualization (CCA-V) exam.

Over the past year, our team has gone through a significant number of changes – new faces, new territories, new titles and a migration into the core business unit of Citrix (woohoo!).

With the changes, however, come new responsibilities: our team has been tasked to obtain our Virtualization certificates (the aforementioned CCA-V) at Citrix ServTech 2017 – Citrix’s annual technical event with both Citrix partners and employees.

Over the past two years as a sales engineer, I have obtained four technical certificates. Myself and my colleague, Kim (Kimbuk2), led the charge for obtaining our virtualization certificates earlier this year.(fingers crossed that we’ll be upgrading our CCA-V’s to a professional (CCP-V) certificate this year!):

  • Citrix Certified Professional – Mobility (CCP-M)
  • Citrix Certified Professional – Networking (CCP-N)
  • Citrix Certified Associate – Virtualization (CCA-V)
  • Citrix Certified – ShareFile

Now, I get the chance to give back and share the knowledge I gained with my team.

Luckily, this isn’t the first time I’ve had such a feat – earlier this year, I assisted my colleagues in learning XenMobile 10 to prepare themselves for obtaining their Mobility certificates (which some have gotten and others have not taken the test yet).

The best part is, I enjoy sharing the information – what good is useful information if we just keep it to ourselves?

I’m not claiming to be a subject matter expert (SME) on XenApp or XenDesktop – I have a working knowledge of deploying and managing the product, but I am well aware I have just begun my journey into the virtual world and have much to learn. But hey, in the meantime, why not share what I know.

Tomorrow, I get the chance to help my colleagues understand how to configure, deploy, manage and monitor their own lab environments (yes, we’re spoiled with our own labs) of XA/XD. We’ll be starting off with basic architecture overviews, deep dives into Studio and Director, concepts of virtualization and troubleshooting common issues. Then, I get to show my team my [semi-working] lab environment, explaining the machine catalogs and delivery groups that I have set up and configured during my preparation for my exam in the spring.

I don’t want to spoil the surprise for them by posting my presentation here, today (though I may in the future for those who are interested), because that’s not the point of this post. My goal here was to get my message across to share the information you have with the people around you. You may be surprised at the responses you get, and you may learn something – or, better yet, teach someone else something!

In my opinion, nothing is more gratifying than sharing the gift of knowledge. I learned this from a former colleague of mine who helped me when I was struggling to understand a few items while onboarding to my current role. Rather than huff and puff or brush me off to a website for help (though YouTube is helpful sometimes), he told me that he had other people who helped him to get to where he was, so the logical thing for him to do was to pay it forward.

As I hinted at in my previous post, I’ve been reading again (watch out!). Much of my current reading is focused on attitude and stress – so the whole ‘pay it forward’ hits really close to home right now. I hope that my colleagues appreciate the training that I have put together for them – even more so, I hope that they learn something from it and take away enough knowledge to pass their upcoming exams and join me in the Citrix #certlife!


……As I sit here writing this post at midnight on the eve of my training/presentation, I can’t decide if the nerves are excitement to share with the team or worry that I may not be as prepared as I had hoped to be at this point.

Either way, we’re going to learn some XenApp and XenDesktop as a team tomorrow! Wish me luck!

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